Our Customer Services

At Sumspring, we don't just supply world-class testing instruments—we deliver complete, end-to-end support to ensure your packaging integrity meets the highest global regulatory standards. From selecting the right technology to maintaining your equipment's peak performance, we are with you every step of the way.

Test  Solutions

Test Solutions

Choosing the right Container Closure Integrity Testing (CCIT) method is critical to ensuring product sterility and regulatory compliance (such as USP 1207). We help you match the ideal non-destructive leak detection technology to your specific packaging type

Equipment Services

Equipment Services

We ensure your instruments are set up for success from day one, meeting all strict pharmaceutical and industrial quality standards.Installation & Commissioning: Seamless on-site or remote setup by certified Sumspring engineers. Validation & IQ/OQ/PQ Support: Comprehensive Installation, Operational, and Performance Qualification documentation to help you clear GMP and FDA audits smoothly. Calibration Services: Regular, traceable calibration to keep your testing data accurate and legally compliant.

After-Sales Support

After-Sales Support

Minimizing your downtime is our top priority. We offer reliable, fast-acting technical support whenever you need it.

  • Rapid Technical Response: Direct access to technical specialists for troubleshooting via phone, email, or video call.
  • Online Maintenance & Repair: Quickly arrange online meetings with our engineers for hardware repair and preventive maintenance.
  • Spare Parts Guarantee: Rapid shipping of genuine Sumspring replacement parts to keep your lab running.
Training Services

Training Services

Empower your team with the knowledge they need to operate equipment safely, efficiently, and in compliance with international standards.

  • Operator Training: Hands-on instruction on daily operation, sample preparation, and basic troubleshooting.
  • Method Development & Validation Training: Advanced workshops on how to set up, test, and validate new CCIT recipes for new packaging formats.
  • Regulatory & Compliance Training: Educational sessions on USP(1207), ASTM standards, and FDA expectations for integrity testing.

Contact Our Service Team

Tel: +86-0156-65786023

Email: overseas@sumspring.com

Address: Shandong Province, China